The Crust’nCrumb privacy policy

Last Updated:   July 10, 2022

Your privacy is very important to us, so we’ve adopted a Privacy Policy to describe how we collect, use, disclose, transfer, and store your information. It will also tell you about your rights with regard to your personal data.

How to contact us

If you have questions about our privacy policy, please contact:

Wharfedale Avenue
Telephone: 07379 869077

Personal information we collect

The personal information we collect falls into two categories: (1) information you provide us and (2) information we collect automatically through technology.

Information You Provide Directly

When you use our website, we may ask you to provide personal information to buy our products. The personal information we collect from you depends on the nature of your interaction with us, but may include the following:

  • Contact Information. We may collect personal and/or business contact information including your first name, last name, address, telephone number, email address, and other similar data.
  • Payment Information. If you make a purchase online, you will be required to provide a credit/debit card number and related financial information through PayPal. We are not privy to these details.
  • Account Information. We collect information such as your username and password when you create an account, access our online services, or buy our products.  Account information may include how you purchased or signed up to our website, your transactions, and anything else related to the account you create.
  • Usage Data. This is the personal data we collect about you when you are using our website, which may include information about the date and time of your logins and details of your use of our website.
  • Security Credentials. We collect user IDs, passwords, email, and similar security information required for authentication and access to your account.
  • Information through social media. You may also be given the option to link to your Facebook or other social media accounts through our website.  Your use of these features may result in the collection or sharing of information about you, depending on the feature.  For example, these Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly.  They may also allow third-party social media services to provide us information about you, including your name, email address, and other contact information.  The information we receive is dependent upon your privacy settings with the social network.  We encourage you to review the privacy policies and settings on the social media sites you use to make sure you understand the information that is collected, used, and shared by those sites.
  • Information You Provide about a Third Party. You may decide to provide us with another person’s information (such as their name, email, address or phone number) so that we may recommend or send products or services to that person. We may use the information you provide in accordance with this Privacy Statement.
  • If you fail to provide your personal information. Where we need to collect your personal information and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, in order to provide you with our products).  In this case, we may have to cancel the contract and notify you accordingly.
Information Collected Automatically

Whenever you visit or interact with our website, we may use technology that automatically or passively collects information about your online activity. This information may be collected in the following ways:

  • Device & Technical Data. We collect technical information when you visit our website. This includes information such as your Internet Protocol (IP) address, your login data, the type of mobile device you use, your device operating system and browser type, time zone setting and location, language, a unique device identifier, the address of a referring website, the path you take through our website, and other information about your session on our website.
  • Cookies and Other Technologies. We use technologies such as cookies, web beacons, unique identifiers, and mobile device identifiers to collect information about the use of our website.
  • Geolocation Data. We may collect information about your location when your device is set to provide location information.  For example, your device’s GPS signal allows us to see your location.  To assist us in providing delivery and other location based services we utilise Google’s Maps API per Google’s Terms of Service which you consent to. For most mobile devices and computer systems, you are able to withdraw your permission for us to collect this information by using your browser or device settings. To withdraw your Google Maps API permission setting please follow the procedures in Google’s Terms of Service.  If you have any questions about how to prevent us from collecting exact information about your location, we recommend you contact your mobile-device provider, the device manufacturer, or your web-browser provider.  Some online services may not work properly without information about your location.

How we use your personal information

We use the information we collect from you in the following ways.

To provide our services and contract with you:

  • carry out your requests, fulfill orders, and process payments for our products and services;
  • communicate with you about your orders, purchases or accounts with us, including handling any requests, questions or comments you may have;
  • provide online services to you; and
  • provide customer support, including processing any concerns about our services.

To market to you, improve our services, and the following business interests:

  • tell you about our products and services, competitions, offers, promotions or special events that we believe may interest you when you have purchased from us previously;
  • personalise your experience on our website;
  • verify your identity or communicate with you about your activities with respect to our service;
  • manage our business, including developing new products and services, conducting consumer research, and assessing the effectiveness of our sales, marketing and advertising;
  • use analytics and profiling technology to personalise your experience; deliver content tailored to your interests and let you know how to use our services;
  • link or combine with information we receive from others to help understand your needs, use for interest-based or targeted advertising or re-targeting on your computers or other devices;
  • ensure the security of our networks and systems, including to help diagnose technical and service issues, troubleshoot issues, bugs or defects related to your account or activities;

To comply with applicable law:

  • protect against fraud and other crime, claims and liabilities;
  • comply with legal obligations and our policies;
  • establish or defend a legal claim; and
  • monitor and report compliance issues.

For the public interest:

  • we may use your personal information if we reasonably believe that there is an inherent security or product issue that we must either disclose to you or the authorities and the use of your information will prevent or potentially minimise the danger to you or others.

With your consent (where required), we may use the information we collect for the following purposes:

  • to send you emails or text messages about the products and services, competitions, offers, promotions or special events we believe may interest you;
  • provide location-based services;
  • use cookies and similar technologies.

We may use the information we collect about you in other ways, which we will tell you about at the time we collect it and for which we will seek your consent if required.

Sharing your personal information

We do not share or sell any of your personal information including your name, address, email address or credit card information to any third party.

How to opt out


To learn how to opt-out of these services, please see our Cookie Policy.


If you have agreed to receive marketing from us, you can opt out by following the opt-out instructions in the marketing communications we send you or you can contact us by using the details provided above.

If you opt out of receiving marketing communications from us, we may still send communications to you about your transactions, any accounts you have with us, and any contests, competitions, or prize draws you have entered.

Loyalty Program

If you would like to opt out of our loyalty program, please contact us using the details above.

Privacy of children

Our products, services and website are not intended for use by persons under the age of 16. If you are a parent or legal guardian and believe we may have collected information about your child, please contact us using the contact details above.

If we learn that we have collected the personal information of a child, we will delete the information as soon as possible.